FAQ

No. In Ontario you can book directly with a physiotherapist, chiropractor, registered massage therapist, acupuncturist or chiropodist. Some extended health plans ask for a doctor’s note before they reimburse treatment, so check your plan wording or call your insurer if you are not sure.

OHIP pays for physiotherapy only for certain eligible groups at designated OHIP-funded clinics, for example some seniors, young people and patients recently discharged from hospital. Most people use extended health benefits, WSIB, auto insurance or pay privately. Call us and we will explain which options apply to you.

We bill many major Canadian insurers through their provider portals, including Sun Life, iA Financial Group and ClaimSecure. Call (905) 507-0888 with your insurer’s name before your visit and we will confirm whether we can bill your plan. Any amount your plan does not cover is paid at the visit.

Fees depend on the service and the length of the appointment, and we tell you the current fee before you book. If we bill your insurer directly, you only pay any amount your plan does not cover. For approved WSIB claims, WSIB usually pays the clinic directly.

Yes. Report the injury to your employer and bring your WSIB claim number if you have one. You do not need a referral. For an approved claim, WSIB usually pays the clinic directly for covered treatment, and your physiotherapist can help plan your return to work.

In Ontario, treatment after a car accident is usually funded through accident benefits on your auto insurance, depending on your policy and the treatment plan your insurer approves. Report the accident to your insurer, then book with us. We complete the treatment forms and submit them to your insurer.

It depends on your problem and your preference. Physiotherapy focuses on assessment, exercise and hands-on treatment, chiropractic care often includes spinal adjustment or mobilization, and massage therapy focuses on soft tissue. If you are unsure, book a physiotherapy assessment and we will guide you.

A first physiotherapy visit usually takes 45 to 60 minutes. Your clinician asks about your symptoms and goals, checks how you move, explains their findings in plain language and usually starts treatment the same day. You leave with a plan and a few exercises.

Wear comfortable clothing that lets us see and move the area being treated, such as shorts for a knee problem. Bring your insurance details, any WSIB or auto claim number, a list of your medications and any imaging reports or notes from your doctor.

Yes. We are open Monday to Friday from 10 am to 8 pm and Saturday from 9 am to 3 pm, and same-day appointments are often available. Book online or call (905) 507-0888 to see the next opening.

Yes. Pelvic health physiotherapy is available for people of all genders, for concerns such as leakage, pelvic pain, pregnancy and postpartum recovery. Appointments are one to one in a private room, and any internal assessment is explained first and only done with your consent.

Yes. Our physiotherapists assess and treat dizziness related to the inner ear, the neck and concussion, including BPPV. If dizziness comes with face drooping, weakness, trouble speaking or a sudden severe headache, call 911 instead.

We are at 25 Kingsbridge Garden Circle, Unit 1 and 2, Mississauga, near Square One and Hurontario and Eglinton. There is free on-site parking, and the clinic has a wheelchair-accessible entrance, parking and washroom.

Our team speaks English and Hindi. Let us know your preferred language when you book, and we will try to schedule you with a team member who speaks it.

Yes. Every visit comes with a receipt showing the practitioner’s name, profession and registration number, which most insurers need for a claim. If we bill your insurer directly, we can still give you a copy for your records.